Privacy Policy

Round Wood of Mayfield Ltd
Last updated: September 2025 

  1. Who We Are

Round Wood of Mayfield Ltd is a company registered in England and Wales. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. 

For the purposes of data protection law, we are the “data controller” of your personal information. This means we are responsible for deciding how and why we process your personal data. 

Contact Details: 

  • Website: www.roundwood.com 
  • Privacy Officer: You can contact our Privacy Officer through our website contact form or by writing to us at our registered address 
  1. Information We Collect

We collect and process personal information about you when you: 

  • Visit our website 
  • Make purchases from us (online or in-store) 
  • Sign up for our newsletter or marketing communications 
  • Contact us with enquiries or complaints 
  • Create an account with us 
  • Participate in competitions or promotions 

Types of Information We Collect: 

Contact Information: 

  • Name, address, telephone number, email address 

Purchase Information: 

  • Products purchased, order history, payment details (processed securely through our payment providers) 

Website Usage Information: 

  • IP address, browser type, pages visited, time spent on pages, referring website 
  • Cookies and similar technologies (see our Cookie Policy) 

Marketing Preferences: 

  • Your preferences for receiving marketing communications 

Customer Service Information: 

  • Records of correspondence and communications with us 
  1. How We Use Your Information

We use your personal information for the following purposes: 

3.1 To Provide Our Services 

  • Processing and fulfilling your orders 
  • Managing your customer account 
  • Providing customer support and responding to enquiries 
  • Legal basis: Performance of a contract with you 

3.2 For Business Operations 

  • Managing our business operations and internal record-keeping 
  • Analysing customer trends and preferences to improve our services 
  • Legal basis: Legitimate business interests 

3.3 For Marketing (with your consent) 

  • Sending you marketing communications about our products and services 
  • Personalising your shopping experience 
  • Legal basis: Your consent (which you can withdraw at any time) 

3.4 For Legal Compliance 

  • Complying with legal obligations, such as tax and accounting requirements 
  • Protecting our rights and those of others 
  • Legal basis: Legal obligation or legitimate interests 
  1. How We Share Your Information

We may share your personal information with: 

Service Providers: Trusted third parties who help us operate our business, such as: 

  • Payment processors 
  • Delivery companies 
  • IT service providers 
  • Marketing agencies 

Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or that of others. 

Business Transfers: If we sell or transfer our business, your information may be transferred to the new owner. 

We do not sell your personal information to third parties for their own marketing purposes. 

  1. International Transfers

If we transfer your personal information outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law. 

  1. How Long We Keep Your Information

We retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law. Typically: 

  • Customer account information: Until you close your account, plus 7 years for tax purposes 
  • Purchase records: 7 years for accounting and tax purposes 
  • Marketing data: Until you unsubscribe or withdraw consent 
  • Website analytics: Up to 2 years 
  1. Your Rights

Under UK data protection law, you have the following rights: 

  • Access: Request a copy of the personal information we hold about you 
  • Rectification: Ask us to correct inaccurate or incomplete information 
  • Erasure: Request deletion of your personal information (in certain circumstances) 
  • Restriction: Ask us to limit how we process your information 
  • Portability: Request transfer of your information to another service provider 
  • Objection: Object to certain types of processing 
  • Withdraw consent: Where we rely on consent, you can withdraw it at any time 

To exercise any of these rights, please contact our Privacy Officer using the details provided above. 

  1. Cookies and Website Technology

Our website uses cookies and similar technologies to: 

  • Remember your preferences and settings 
  • Analyse how our website is used 
  • Provide relevant advertising (with your consent) 

You can control cookies through your browser settings. For more detailed information, please see our separate Cookie Policy. 

  1. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security. 

  1. Data Breaches

In the unlikely event of a data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay, along with steps you can take to protect yourself. 

  1. Marketing Communications

If you have consented to receive marketing communications from us, you can: 

  • Unsubscribe using the link in any email we send you 
  • Contact us directly to update your preferences 
  • Manage your preferences through your customer account

 

  • Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about your child, please contact us. 

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies. 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last updated” date above. 

  1. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: 

  • Through our website: www.roundwood.com 
  • Privacy Officer: Use our website contact form 
  • Complaints: You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk 

 

This Privacy Policy is designed to help you understand how Round Wood of Mayfield Ltd collects, uses, and protects your personal information. We are committed to being transparent about our data practices and ensuring your privacy rights are respected.